Why cant this be formalised ? Re: Optus NBN support (or lack of) Thank you. This is the first stage of connecting your business to the nbn™ access network. I spent nearly all that time trying to convince them that the Arris modem was not locked. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We believe that NBN is a strong technology enabler of change – that faster, more reliable, more ubiquitous networks are a key enabler of knowledge sharing, better customer interaction, collaboration, as … Please, I beg you Optus, fix your troubleshooting scripts.Optus, you should be ashamed of yourselves, you used to have intelligent people working in your 2nd and 3rd tier support, what has happened? Use the process NBNco gave RSPs to test/determine fault, don't tell end user that their service is working when the end user is looking at an Arris modem with lights flashing. Online Community Manager Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate; Re: Direct Number for NBN Tech Support? Download the preparation guide for HFC. Enterprise customers: 13 33 15. Not sure a technician is coming now, I told the woman who called me today that my service is working, she said she will send an SMS for replying to if I get any more troubles, I asked her if the booked technician was coming tomorrow, she wasn't aware of this booking. Support About OCCOM. Here's hoping! It's entirely up to the ISP if they wish to support v4 or v6. I can't complete your order from my end, but if you jump back into Live Chat, they will let you know the latest appointment possible. Learn more about eligibility. 5. I have been an Optus customer for over a decade now. The portal for business customers works 24/7: enterprise.optus.com.au. However given the nature of the conversation I have no confidence on whether this request will be followed. ( 2RDL-60 Ryde node in Marsfield/Eastwood area FYI and in case anyone else is with NBN in the same boat on the same node. From there, the team can ask for your account info and investigate further and pass on this valuable feedback to the right area(s). If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options 3) Overall I am finding that the quality of phone support is going down year on year. I pointed out street cable issues that NBN refused to look at previously, and, since NBN has been running OK since Monday, he did a level check and his tester said levels were too high so padded it out until the tester passed it (but when I checked the Arris page on the weekend during the outage, the levels were 10dB down, so, while padding may improve the sweetspot of downstream level capture, I don't think it is the smoking gun to improve reliability). I hope this helps! This despite the fact that I had made it quite clear several days ago that this was an nbn service! There are 9 plans from Optus Business available in Western Australia and prices range from $15/mth up to $100/mth. Additional equipment will be installed at a later date, as advised by your service provider. TIO only way sorry . Find the help you need with Optus. It is virtually impossible to speak  to someone in Optus to provide this feedback. Password and … Installation advice for FTTC connections. Sales: 1800 780 219. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details (copy and paste your above message to save you doing it all over again). Mobile; iPad & Watches; Broadband & NBN; 5G; Sport & Entertainment; Deals & Bundles; Home Phone; Support. Support; About OCCOM; 1300 299 999. See important note 5. nbn recommends that you contact Optus for more details. 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Helps you quickly narrow down optus business nbn support Search results by suggesting possible matches as you type usage...